Dear valued customers,
Thank you for your patience while we worked to resolve the system outage issue. Regrettably, we experienced an unexpected system outage affecting a part of our license management services, however, the system has been recovered and is now fully operational. We sincerely apologize for this outage and the impact it may have had on you.
Summary
From approximately 9:00AM JST on August 6, 2019 to approximately 11:00AM JST on August 19, 2019, we experienced an unexpected system outage affecting a part of our license management services a total of 7 times (approximately 30 minutes each time). This outage did not affect Forum, Elefab™️, NET CHANGER and our product websites.
Root Cause(s)
An unexpected concentration of loads that our license management service, Quadcept Manager, could not respond to appropriately caused a delay in the connection between Quadcept web services and resulted in a server connection error.
Corrective/Preventive Action(s)
We increased the capacity of our license server, and updated our license management system to address the issue with the connection between Quadcept web services. We also improved the response time for each service with this update.
We apologize for any inconvenience this may have caused you, and we thank you for your patience in this matter. If you have any questions or continue to experience issues, please contact our support team.
