We experienced a system outage affecting our license management service. The system has been recovered and is now fully operational. We apologize for this outage and the impact it may have had on you.
| Downtime Period | 8/6/2019 9:00 JST ~ 8/6/2019 10:30 JST |
|---|---|
| Affected Users | All the Quadcept users |
| Overview | The system outage caused our license management service, Quadcept Manager to be inaccessible and resulted in a server connection error when users attempted to launch Quadcept. |
| Cause | We discovered that we had an unexpected concentration of loads that our systems could not respond to appropriately. |
| Current Status | The system has been recovered and is now fully operational. |
We apologize for any inconvenience this may have caused you, and we thank you for your patience in this matter.
If you have any questions or continue to experience issues, please contact our support team.
